Refund policy

We want you to be happy with your order. Because our products are consumable dietary supplements, the following policy applies.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, email contact@nutrima.us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, at your choice, at no cost to you.

30-day first-order guarantee

If you are not happy with your first nutrima order, email contact@nutrima.us within 30 days of delivery with your order number. We will refund the full price you paid for the products in that order to your original payment method. You don't need to send anything back.

The guarantee applies once per customer, to your first order only. It does not cover shipping charges, later orders or subscription renewals. Refunds are processed within 5 business days of your email; your bank may take a further 5–10 business days to show it.

Change of mind

For health and safety reasons we cannot accept returns of supplements once they have shipped, whether opened or unopened. Your first order is covered by the 30-day first-order guarantee above, and customers in the EU, EEA, Switzerland and the UK also have the right of withdrawal described below. You may cancel an order for a full refund at any time before it ships.

Right of withdrawal for customers in the EU, EEA, Switzerland and the UK

If you live in the European Union, the European Economic Area (including Norway, Iceland and Liechtenstein), Switzerland or the United Kingdom, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. To exercise it, email contact@nutrima.us within 14 days of delivery with your order number and a clear statement that you are withdrawing; we will reply with the return address and instructions.

Products must be returned unused, in their original condition and with any seal intact, within 14 days of your withdrawal notice. For health-protection and hygiene reasons, sealed dietary supplements and cosmetics whose seal has been broken after delivery cannot be returned (Article 16(e), Directive 2011/83/EU). You pay the direct cost of returning the products. We refund the price of the returned products and the original standard delivery charge within 14 days of receiving your withdrawal notice, using your original payment method; we may withhold the refund until we have received the products back. This right is in addition to the 30-day first-order guarantee and to your statutory rights for faulty products.

Subscriptions

You can pause, skip or cancel a subscription at any time from your account or by contacting us. Cancellation stops future charges; orders that have already shipped are covered by the terms above.

Refunds

Approved refunds are returned to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Contact

Stackvian LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, United States · contact@nutrima.us · +1 (334) 827-1919