Help

Frequently asked questions

Short answers to the things we are asked most. If yours is not here, write to us.

Products

How do I choose the right formula?

Start with the goal you want to support. Our collections are organised by goal, and each product page explains what the formula is made for and how to use it.
Where can I find ingredients and Supplement Facts?

On every product page, in the product images and description, and on the label of the product itself.
Are your products suitable for my diet?

Dietary information, such as vegan or gluten-free, is listed on the product page and label where it applies. Always check the label for allergens.
Can I take supplements with medication?

Please speak to your healthcare professional before starting any supplement if you take medication, are pregnant or nursing, or have a medical condition.
Are supplements a substitute for a balanced diet?

No. Dietary supplements are intended to complement a varied diet and a healthy lifestyle, not to replace them.

Orders and delivery

How much is shipping and how long does it take?

Orders are packed and shipped from our fulfilment partner’s warehouse in the United States within 2–5 business days, with tracking. Standard US shipping (USPS Ground Advantage, typically 2–4 business days after dispatch) starts at $5.29 and is free on orders over $59 and on every Subscribe & Save delivery. Express (USPS Priority, 1–3 business days) is calculated by weight from $9.99. International rates are calculated by weight at checkout. Full details are in our shipping policy.
How can I track my order?

When your order ships you will receive an email with tracking details, where tracking is available for your delivery method.
What is your return policy?

Your first order is covered by our 30-day first-order guarantee: if you are not happy with it, email contact@nutrima.us within 30 days of delivery with your order number and we will refund what you paid for the products in that order, no return needed (once per customer, first order only). Damaged, defective or incorrect items are replaced or refunded at no cost. Because supplements are consumable, other change-of-mind returns are not accepted, except that customers in the EU, EEA, Switzerland and the UK may withdraw from a purchase within 14 days of delivery and return unopened products. See our refund policy.
How do I contact you?

Use the form on our contact page and include your order number if you have one.

More questions about orders, labels and shipping

Where do orders ship from?

All orders are packed and shipped by our fulfillment partner from a fulfillment center in Arvada, Colorado, United States. Orders are usually dispatched within 2–5 business days, and you receive an email with tracking details when your order ships, where tracking is available for your delivery method.

Do you offer free shipping?

Yes. Shipping is free on US orders of $59 or more, and on every Subscribe & Save delivery within the United States. For smaller US orders and for international orders, the shipping cost is calculated at checkout before you pay. See our shipping policy for delivery options and timings.

Do you ship outside the United States?

Yes, to the countries offered at checkout. International shipping rates are calculated by weight at checkout. Import duties or taxes may apply depending on your country. Customers in the EU, EEA, Switzerland and the UK may withdraw from a purchase within 14 days of delivery and return unopened products. Full details are in our shipping and refund policies.

My order arrived damaged or I received the wrong item. What should I do?

Email contact@nutrima.us with your order number and a photo of the item and its packaging (for a wrong item, include the label). Damaged, defective or incorrect items are replaced or refunded at no cost to you. We reply to emails within one business day.

Do I need to send a product back to use the 30-day first-order guarantee?

No. If you are not happy with your first order, email contact@nutrima.us within 30 days of delivery with your order number and we will refund what you paid for the products in that order, with no return needed. The 30-day first-order guarantee applies once per customer, to the first order only.

How do I pause, skip or cancel a subscription?

Log in to your account on nutrima.us and open your subscription. From there you can pause, skip a delivery or cancel at any time. There is no minimum term. If you have trouble logging in, email contact@nutrima.us and we will help.

How are payments handled?

Payments are processed by Shopify at checkout, and the payment methods available to you are shown there. We never see or store your full card details.

Where are your products manufactured?

nutrima products are private-label products made for us by contract manufacturers. The country of manufacture differs by product and is shown on each product page, so you can check it before you buy.

How do I check a product for allergens?

Every product page shows the full label, including the ingredient list and, for supplements, the Supplement Facts panel. Read the full ingredient list and any allergen statement on the label before ordering. If anything is unclear, email us with the product name before you buy, and if you have a serious allergy, check with your doctor.

How should I store my supplements?

Follow the storage directions printed on the label. In general, keep containers tightly closed in a cool, dry place away from direct sunlight, and out of reach of children. Some products, such as certain probiotics, may carry specific storage instructions on the label. Check the expiration date on the package before use.

Still have a question? Visit our contact page or read our guides.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.